IT & Tech Support for Australian SMEs

NSW-based account management with offshore helpdesk and systems teams in the Philippines & Bangladesh — Microsoft 365, Intune, Azure, Google Workspace, networking and security.

A secure, responsive helpdesk — without growing payroll.

We stand up IT pods to cover L1/L2 helpdesk, onboarding/offboarding, endpoint management, M365/Workspace, basic networking, cloud admin and security hygiene — aligned to your SOPs.

  • Reduce IT support costs by 50–70% vs. in-house.
  • 7–10 day time-to-stand-up for your first agents.
  • Security-first: Intune, MFA, least-privilege, audit trails.
  • AU-based client manager; AEST coverage with after-hours options.
  • ISO-aligned processes, documented runbooks & change logs.
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IT helpdesk and systems support team

What we do (day-to-day scope)

L1/L2 Helpdesk

Ticket triage, password resets, email/client issues, printing, VPN, app access, basic troubleshooting & escalation.

Zendesk, Freshservice, Jira Service Management
Endpoint & Intune

Intune enrollments, compliance policies, app deployment, conditional access and device hygiene.

Microsoft Intune, Defender, Autopilot
M365 & Google Admin

User provisioning, groups, shared mailboxes, licenses, retention policies, Drive/SharePoint permissions and hygiene.

Microsoft 365 Admin, Google Admin Console
Networking Basics

Wi-Fi, VLAN changes, DNS/DHCP checks, firewall rule requests, site-to-site VPN monitoring & documentation.

Cisco Meraki, Ubiquiti, Fortinet
Security Hygiene

MFA enforcement, least-privilege reviews, patch cadence, phishing simulations and incident handoffs to your MSP/CISO.

Defender XDR, SentinelOne, KnowBe4
Joiners/Movers/Leavers

Onboarding/offboarding, device prep, access reviews, asset registers and change logs with tidy documentation.

ITIL runbooks, asset tools, checklists

We work in your stack

Common tools and platforms our teams use every day.

Microsoft 365
Azure Active Directory
Google Workspace
Intune Device Management
Wazuh SIEM
Jira Service Management

Outcomes our clients see

Faster response & resolution

Clear SLAs, runbooks and triage rules reduce time-to-respond and time-to-resolve.

Better security posture

Consistent patching, MFA, endpoint hygiene and access reviews reduce risk.

Cleaner documentation

Asset registers, change logs and SOPs make audits and handovers painless.

Transparent pricing & common roles

Full-time dedicated staff. No lock-ins. AU public holidays observed; optional extended hours.

Helpdesk Technician (L1/L2)
  • User support & ticket triage
  • Microsoft 365/Workspace issues
  • Escalation & documentation
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Systems Administrator
  • Intune & endpoint management
  • M365/Google admin & permissions
  • Joiners/movers/leavers & /assets
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Cloud & Security Specialist
  • MFA, policies & conditional access
  • Patch cadence & vulnerability checks
  • SIEM/alerts & incident handoffs
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Security, privacy & compliance

Least-privilege access

Role-based permissions, MFA, scoped admin roles and audit logs across systems.

Hardened endpoints

Intune compliance, encryption, Defender XDR and conditional access policies.

Documented changes

Runbooks, asset registers, and change logs aligned to your ITIL processes.

Frequently asked questions

Yes. Standard AEST coverage with options for early/late or after-hours depending on ticket volume and SLAs.

We operate remotely and coordinate with your local IT/MSP for any on-site needs, using clear handoff and escalation rules.

Yes — enrollments, policy baselines, app deployment, conditional access and regular compliance reviews are core to our service.

We follow your playbooks: initial triage, evidence capture, user isolation steps, rapid escalation to your MSP/CISO, and post-incident documentation.

Week 1: access & runbooks; Week 2: live ticketing & device tasks; Weeks 3–4: expand scope with weekly SLA reviews and hardening priorities.

Ready to make IT support predictable?

Interview pre-vetted helpdesk and systems candidates this week. No lock-ins.
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