We work in your stack
Support, collaboration, work management and cloud — on the tools your team already uses.
AU-managed offshore teams for startups, MSPs and product engineering groups: L1/L2 helpdesk, systems administration, cloud & security, release ops & QA, front-end and full-stack development — with tight SOPs and change control.
Untriaged tickets and ad-hoc fixes stall users and distract engineers from roadmap work.
Certified technicians triage, resolve and document — escalating cleanly with runbooks and known-error databases.
Inconsistent policies and patching increase attack surface and audit risk.
SOCs apply MFA, conditional access, patch cadence and vulnerability checks with evidence for auditors.
Pods aligned to support, security and delivery — embedded in your sprint cadence and ITIL flow.
Ticket triage, incident comms, knowledge base grooming and CSAT tracking across voice/chat/email.
Joiners/movers/leavers, M365/Azure AD, Intune policies, license hygiene and audit-ready change logs.
Test plans, regression checklists, issue triage and release notes to keep delivery predictable.
Full-time dedicated staff. Final rates vary by experience, stack and shift window.
AEST coverage with optional after-hours pager duty and release windows.
Support, collaboration, work management and cloud — on the tools your team already uses.
MFA/SSO, least-privilege groups, device compliance and quarterly permission reviews across cloud, repos and tools.
Encrypted transit/storage, secrets hygiene, secure file transfer and optional session recording for QA and audits.
NDAs, background checks, onboarding/offboarding SOPs, incident response and change logs mapped to your policies.