Back Office Support Outsourcing for Australian SMEs

NSW-based client management with dedicated offshore teams in the Philippines & Bangladesh for admin, documents, CRM/data ops, scheduling, procurement and HR admin.

Scale admin & ops without payroll drag.

We build back-office pods that remove bottlenecks: document handling, data cleanup, CRM hygiene, inbox/calendar, procurement, HR admin and compliance packs—running to your SOPs and SLAs.

  • Cut admin costs by 60–70% while improving SLAs.
  • 7–10 day average time-to-hire for trained back-office staff.
  • Work to AU privacy, records & retention expectations.
  • AU-based client manager; AEST coverage with after-hours options.
  • ISO-aligned security, managed devices, MFA and audit trails.
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Back office support team at work

What we do (day-to-day scope)

Document Processing

Intake, naming conventions, version control, filing & retrieval, and template management across SharePoint/Drive.

M365, Google Workspace, Adobe, DocuSign
Data & CRM Operations

Data cleaning, deduping, list building, import/export, pipeline admin, activity logging and hygiene checks.

HubSpot, Salesforce, Pipedrive, Sheets/Excel
Scheduling & Inbox

Calendar and inbox management, meeting follow-ups, reminders, notes and action trackers for busy teams.

Outlook/Gmail, Calendly, Teams/Zoom
Procurement Support

POs, vendor onboarding, quote comparisons, follow-ups and delivery tracking with tidy records for audit.

Xero/MYOB purchasing, spreadsheets, ticketing
HR Admin

New starter packs, contracts routing, compliance docs, file updates, leave registers and reference checks (as directed).

Employment Hero, KeyPay, SharePoint
Compliance & Packs

Checklists, filing, evidence gathering and pack assembly for audits, accreditations or client onboarding.

Templates, Notion/Confluence, Drive/SharePoint

We work in your stack

Microsoft 365, Google Workspace, leading CRMs, project tools and ticketing systems.

Microsoft 365
Google Workspace
HubSpot
Trello
Zendesk
Notion

Outcomes our clients see

Response times down

Inbox & task queues cleared faster with clear SLAs and daily huddles.

Cleaner data & records

Accurate CRM and file systems reduce errors and rework across teams.

Smoother operations

Procurement and HR admin run predictably with tidy audit trails.

Transparent pricing & common roles

Full-time dedicated staff. No lock-ins. AU public holidays observed; optional AEST after-hours cover.

Virtual Assistant
  • Inbox & calendar management
  • Document control & filing
  • Meeting notes & follow-ups
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Operations Assistant
  • Data & CRM hygiene
  • Procurement & vendor follow-ups
  • Task & project coordination
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Office Administrator
  • Compliance pack assembly
  • Advanced document workflows
  • Stakeholder & SLA reporting
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Security & confidentiality

Hardened devices

Microsoft Intune, Defender XDR, conditional access, and encrypted endpoints for all team members.

Least-privilege access

Role-based permissions, MFA and audit trails across M365 & your apps.

NDA & compliance

NDA for every engagement; controls aligned to ISO 27001 and OAIC privacy principles.

Frequently asked questions

We typically start with email triage, calendar support, document control and CRM hygiene. Then we add procurement/HR admin and compliance packs as we embed SOPs.

Yes — standard overlap with AEST business hours, with options for early/late coverage depending on your queue and SLAs.

Managed devices, MFA, least-privilege access, and audit trails across your M365/Google stack and line-of-business apps, aligned to OAIC principles.

Absolutely. We build living SOPs with screenshots and short Loom videos so the work is repeatable and scalable across your team.

Week 1 covers access, SOP walkthroughs and quick wins; Weeks 2–4 expand scope with daily huddles, metrics, and SLA reviews with your NSW client manager.

Ready to build your back-office pod?

Interview pre-vetted candidates this week. No lock-in contracts.
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