Scale your Cleaning & Facilities Services operations

AU-managed offshore teams for contract cleaning, commercial cleaning, strata and facilities management: scheduling & dispatch, quotes & work orders, site compliance, timesheets & payroll packs, invoicing & AP/AR, customer service and tender support.

Save 60–70% vs in-house Faster scheduling & dispatch Phones, email & chat covered ISO-aligned security

Where FM & cleaning teams lose time — and how we help

Jobs, routes & no-shows

Manual schedules, last-minute changes and missed visits create client complaints and SLA risk.

Coordinated dispatch

Operations assistants manage schedules, route updates, tech/cleaner comms and client notifications so jobs stay on track.

Paperwork & compliance lag

Inductions, SWMS, photos and checklists get buried, slowing invoices and audits.

Review-ready packs

Office admins compile job evidence, compliance docs and invoicing support so you can bill on time with fewer disputes.

What we do for Cleaning & Facilities Services

Dedicated back office, customer and accounting support embedded in your FM workflows.

Scheduling, Dispatch & Work Orders

Bookings, route updates, contractor comms, check-ins and job close-outs logged with photos and notes.

Compliance & Site Documentation

Inductions, SWMS, MSDS links, sign-offs and evidence packs assembled for audits and invoicing.

AP/AR, Payroll & BAS Support

Timesheets & award notes, invoice entry, reconciliations and review-ready BAS packs.

Common roles & indicative pricing

Full-time dedicated staff. Final rates vary by experience, stack and shift window.

Operations Assistant
  • Data & CRM hygiene
  • Procurement & vendor follow-ups
  • Task & project coordination
Customer Service Representative
  • Phone, email & chat
  • Bookings & work orders
  • CRM notes & follow-ups
Bookkeeper
  • Bank/credit card reconciliations
  • AP/AR processing
  • BAS support pack
Office Administrator
  • Compliance pack assembly
  • Advanced document workflows
  • Stakeholder & SLA reporting
Team Lead / QA
  • Coaching & scorecards
  • Reporting & forecasting
  • Playbooks & escalations
Telemarketer / Appointment Setter
  • Compliant outbound calling
  • Calendar invites & reminders
  • CRM updates & dispositions

Part-time pods and AEST after-hours coverage available for emergency callouts and tenders.

We work in your stack

Scheduling, communications, documentation and accounting — on the tools your team already uses.

Microsoft 365
Google Workspace
RingCentral
Zendesk
Trello
Xero

Security & compliance for client, site and payroll data

Access control

MFA/SSO, least-privilege, device compliance and permission reviews across comms, documents and finance tools.

Data handling

Encrypted transit/storage, secure file transfer, optional QA session recording and redaction for PII.

Process

NDAs, background checks, onboarding/offboarding SOPs and incident response with audit trails.

Build capacity for your Cleaning & Facilities Services team

Interview pre-vetted operations, CSRs and bookkeepers this week. No lock-ins.
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