Scale your Hospitality & Food Service operations

AU-managed offshore teams for restaurants, cafes, catering & hospitality groups: reservations, payroll & rostering, vendor follow-ups, AP/AR, accounting & BAS support, and customer service. Xero/QBO/MYOB with KeyPay — faster, compliant and cost-effective.

Save 60–70% vs in-house Faster rostering & payroll Phones, bookings & CX covered ISO-aligned security

Where hospitality teams lose time — and how we help

Rostering & payroll crunch

Manual rosters and award interpretations create errors and delays, hurting staff satisfaction and compliance.

Streamlined payroll support

KeyPay-trained assistants manage rosters, timesheets and payroll packs — your team reviews for compliance and final sign-off.

Vendor & AP backlogs

Invoices, credits and supplier follow-ups pile up, delaying reconciliation and cashflow clarity.

Clean books, faster

Bookkeepers and junior accountants keep AP/AR current, reconcile bank/credit cards and prep BAS packs for review.

What we do for Hospitality & Food Service

Dedicated admins, bookkeepers and customer service staff embedded in your workflows.

Reservations & Bookings

Phones, booking platforms, confirmations, amendments and guest communication handled end-to-end.

AP/AR & Vendor Support

Invoice entry, credit notes, supplier reconciliations and vendor follow-ups to keep the supply chain moving.

Payroll & Rostering

Timesheet validation, award interpretation, payroll pack assembly and roster updates across venues.

Common roles & indicative pricing

Full-time dedicated staff. Final rates vary by experience, stack and shift window.

Bookkeeper
  • Bank/credit card reconciliations
  • AP/AR processing
  • BAS support pack
Junior Accountant
  • Payroll entries & journals
  • Monthly management reporting
  • BAS pack preparation
Office Administrator
  • Compliance pack assembly
  • Advanced document workflows
  • Stakeholder & SLA reporting
Operations Assistant
  • Data & CRM hygiene
  • Procurement & vendor follow-ups
  • Task & project coordination
Customer Service Representative
  • Phone, email & chat
  • Bookings & guest queries
  • CRM notes & follow-ups
Virtual Assistant
  • Inbox & calendar management
  • Document control & filing
  • Meeting notes & follow-ups

Part-time pods and AEST after-hours coverage available for service peaks and events.

We work in your stack

Roster, bookings, communications and accounting — on the tools your team already uses.

Xero
QuickBooks Online
MYOB
KeyPay
Microsoft 365
RingCentral

Security & compliance for guest and payroll data

Access control

MFA, SSO where available, least-privilege groups, device compliance, permission reviews and audit trails across booking, comms and finance tools.

Data handling

Encrypted transit/storage, secure file transfer, PII redaction where supported, optional session recording for QA and dispute resolution.

Process

Signed NDAs, background checks, onboarding/offboarding SOPs and incident response with documented change logs.

Build capacity for your Hospitality & Food Service team

Interview pre-vetted bookkeepers, admins and CSRs this week. No lock-ins.
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