We work in your stack
Storefronts, CX and accounting — on the tools your team already uses.
AU-managed offshore teams for product listings, catalog & PDP updates, merchandising, order management, returns, CX, and accounting & BAS support. Shopify/WooCommerce with Zendesk/Intercom and Xero/QBO — faster response, lower cost, consistent quality.
Slow product uploads, images, variants and SEO meta hurt rankings and conversion.
Dedicated admins push products live with clean data, compliant images and CRO-minded PDPs.
“Where is my order?” spikes swamp inboxes; returns/refunds stall and NPS dips.
Zendesk/Intercom triage, macros, SLAs and escalations — phones, email & chat handled to playbooks.
Payment gateway settlements, fee deductions and multi-channel GST/BAS get messy and late.
Bookkeepers and junior accountants reconcile payouts, fees and inventory COGS, preparing BAS packs for review.
Dedicated catalog, CX, operations and accounting support embedded in your store stack.
Bulk uploads, attributes/variants, alt text, meta, CRO checks and image/file hygiene.
Fulfilment handoffs, exceptions, RMA coordination, refunds/credits and SLA reporting.
WISMO, sizing, returns, exchanges, warranty and product Q&A with empathy and speed.
Full-time dedicated staff. Final rates vary by experience, stack and shift window.
Part-time pods and campaign surge coverage available for peak seasons.
Storefronts, CX and accounting — on the tools your team already uses.
MFA, least-privilege, device compliance and permission reviews across storefront, CX and finance tools.
Encrypted transit/storage, secure file transfer, optional session QA for sensitive cases and refunds.
NDAs, background checks, onboarding/offboarding SOPs and incident response with audit trails.